Thank you for choosing Cool Bean Bags® for your seating needs. We strive to deliver your orders quickly and efficiently across India. Please read our shipping policy below to understand our shipping process and timelines.
1. Shipping Destinations
- We currently deliver to all major cities and towns across India through India Post. If you live in a remote area, please check with our customer support for delivery availability.
2. Shipping Charges
- Free Shipping: We offer free shipping on all orders within India.
3. Order Processing Time
- Orders are typically processed within 2-3 business days after payment confirmation. During peak seasons or holidays, processing times may extend slightly.
- Once processed, you will receive an email confirmation with tracking details to monitor your order.
4. Estimated Delivery Time
- Standard Shipping via India Post: Estimated delivery within 4-10 business days, depending on your location.
- Delivery times may vary due to unforeseen circumstances like weather, strikes, or remote area logistics.
5. Order Tracking
- After dispatch, you will receive a tracking number via email. You can use this number to track your order on the India Post website or contact our support team for assistance.
6. Failed Delivery Attempts
- Our delivery partner will attempt delivery as per their protocol. If unsuccessful, the order will be returned to us. In such cases, we may charge a re-shipping fee.
7. Undeliverable Locations
- While we aim to reach all customers, certain locations may be undeliverable. If we cannot deliver to your address, we will inform you and issue a full refund.
8. Damaged or Incorrect Orders
- If your order arrives damaged or if there is an issue with the item, please contact us within 48 hours of receiving the package. We’ll guide you through the process of a replacement or repair, per our Warranty Policy.
9. Customer Support
- For questions about your order, reach out to our customer service at admin@coolbeanbags.in or call us at +91 9370677715. We’re here to help!
This Shipping Policy applies only to orders placed on www.coolbeanbags.in. Thank you for choosing Cool Bean Bags®!